How much does Go2Float charge for delivery?
Delivery is always free within the continental United States. For deliveries outside this area, please contact our customer service team for assistance.

How Does Shipping Work and How Long Does It Take?
We understand how important it is for your new goods to arrive safely and in perfect condition. We partner with professional carriers to ensure every order is handled with expert care from start to finish.

• Professional Packaging – We use high-quality, industry-standard materials to protect your item during transit.
• Full Insurance – Every order is fully insured, giving you peace of mind in the unlikely event of damage.
• Real-Time Updates – Stay informed with notifications at every step of the shipping process.

Order Processing & Shipping Times
Orders are processed and shipped within 2-5 business days (excluding weekends and holidays). All items are delivered within 10 business days from the date of shipment. As your delivery date nears, the shipper will contact you to coordinate a seamless drop-off.

Before ordering, please verify your shipping address to prevent delays. Your satisfaction is our priority, and we’re committed to making your shopping experience smooth and enjoyable.

I Placed an Order but Haven’t Received a Confirmation Email. What Should I Do?
After successfully placing an order, you’ll receive a confirmation email with your order details. If it’s missing, please check your spam folder. Still no luck? Contact us at support@go2float.com, and we’ll confirm your order for you.

My Order Hasn’t Shipped Yet. What’s Happening?
Most orders are processed and shipped within 2-5 business days (excluding weekends and holidays). If it’s been longer than 3 business days, please email your order details to support@go2float.com —we’ll look into it for you.

My Order Arrived Damaged. What Do I Do?
While we take every precaution to ensure your order arrives in perfect condition, we understand that issues can occasionally occur during shipping. If your item arrives damaged, please follow these steps:

1. Inspect and Document – Check the item as soon as it arrives and take clear photos of the damage, including the packaging.
2. Contact Us Promptly – Email us at support@go2float.com within 7 days of delivery. Include your order number, a description of the damage, and the photos you took.
3. We’ll Handle the Rest – Since every order is fully insured, we’ll work with you and the carrier to resolve the issue quickly—whether that’s a replacement, repair, or refund.

Your satisfaction is our top priority, and we’re here to make things right. Reach out with any questions—we’re happy to assist!